Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
LOST ORDER – WRONG ADDRESS
Groovy Paws Galore will not refund nor assume liability for orders that are lost due to an incorrect shipping address.
DAMAGED OR POOR QUALITY ITEMS
If an item is damaged or is shipped with a poor-quality print, you must send us a clear photo of the poor-quality print or damaged area within 30 days of product delivery. Groovy Paws Galore will replace any damaged or poor-quality items at no additional cost.
If you have any complaint regarding the design printed on a product, please send us a clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame within 14 days of product delivery. For our matching Dog/Youth/Adult Hoodies, please additionally send a picture of the QR Code label of the product. Refunds or replacements will be issued at the sole discretion of Groovy Paws Galore if the printed design differs substantially from the artwork's product. We will investigate every case and will work to provide a resolution that satisfies you.
WRONG SIZE/PRODUCT SHIPPED/MISSING ITEMS
- If you received the wrong size/product, send us a clear picture of the received product where the design, issue, and/or size tag are clearly visible in a single frame within 30 days of product delivery. For our matching Dog/Youth/Adult Hoodies, please additionally send a picture of the QR Code label of the product.
- If you have missing items in your order, let us know immediately! Send us a picture of proof within 7 business days of the delivery and so we can help you receive a replacement or a refund. After 7 business days we can't be liable for the missing item.
** We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 – 10 business days. **
LATE OR MISSING REFUNDS (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank; there is often some processing time before a refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@GroovyPawsGalore.com.
Have a question or concern? E-mail us at: info@GroovyPawsGalore.com.